Patient Information

COVID-19 (CORONA VIRUS)

During the Covid 19 Pandemic we are aware that many patients are facing financial difficulties and we are bulk billing all Telehealth consultations. We try to refer to pathology and radiology centres that bulk bill all patients.

Due to the current Covid-19 crisis in Melbourne, all appointments are screened to ensure that only patients who need to be physically seen are attending the practice to reduce risk to both patients and staff.
Patients with cough and fever symptoms etc, must call before attending the practice and are to wait in their car until called in to the waiting room.

If you have flu-like symptoms including fever, cough, sore throat, headache or shortness of breath seek medical help early. The Pakenham COVID 19 testing site run by Monash Health, is situated at 165 Henry Road and is open 7 days per week 8am to 6pm. Masks are mandatory at our clinic unless there is an exemption.

APPOINTMENTS

• All consultations with a doctor require an appointment.
• Acute injuries and illnesses will always be given priority.
• One appointment per patient.
• Children under 14 must be accompanied by a parent or guardian.
• Long appointments are available if you have several items or a complex issue to discuss.
• A non-cancellation fee may apply if you do not attend an appointment. Two hours notice of cancellation is required.

BILLING

All age pensioners, disability pensioners and health care card holders are bulk billed, all DVA card holders[Department of Veteran Affairs] and children under 16 are also bulk billed. Other patients are privately billed.
Patients are seen by appointment except in a medical emergency.

ACCESSING AFTER-HOURS HEALTH CARE

Outside our normal hours, our phones are diverted to the after-hours service, National Home Doctor, a fully accredited deputising service.

RESULTS

All results need to be discussed face to face with a doctor.

PHONE CALLS

• Should you wish to speak with your doctor, please leave a message with reception and the doctor will return your call when possible.
• If the call is regarding a medical condition, it may be appropriate to make an appointment to see a doctor.

PRIVACY IN THE PRACTICE

• The provision of quality health care requires a doctor-patient relationship of trust and confidentiality.
• A copy of our privacy policy is available on request.

REFERRALS AND PRESCRIPTIONS

• You need to make an appointment to see a doctor for all scripts and referrals.
• If you have lost your script or referral, the doctor will decide if another can be issued without an appointment; a $15 administration fee may be charged.
• It is illegal to back-date referrals.

REMINDER SYSTEM

We have a comprehensive reminder system for routine health checks. Please inform us if you do not wish to be contacted.